Yes – you need to do an initial consultation to start at Surry Hills if you want to attend our small group equipment classes. Small group equipment classes consist of one instructor to four clients. Each client is working through their own personalised program based on their posture type, needs and goals.

Clovelly offers small group reformer classes and small mat equipment classes; these classes have up to six people in each class and do not require an initial consultation. If you would like to attend studio pilates, which is one instructor to three clients, you will need to attend an initial consultation. These classes are designed for people who would like a semi private environment, have injuries or are new to Pilates.

Fluidform Surry Hills is a more traditional studio with small group Pilates on all pieces of Pilates equipment. The studio is based on personalised programming and our belief is that posture is the most important element of Pilates. We will work with you to transform your body into a better and stronger version of itself, so that you can live your best life and love your body! 

Yes Pilates is safe during pregnancy. Pilates can help keep your strength and posture throughout the changing months of your pregnancy. We encourage our clients to attend studio or equipment Pilates during their pregnancy. These are small group classes where your program can be changed daily based on how your body is feeling and changing. Pilates helps you stay strong and maintain pelvic stability which is crucial during your pregnancy. More importantly Pilates helps you regain your strength and posture quickly in the early days post birth.

We encourage clients to gain approval from their health practitioner or obstetrician before commencing exercise again. This usually happens at six weeks post birth.

If you can drive your car and walk around, we’re happy to see you in the studio. That is our philosophy. 

We recommend at least twice a week to feel a change and get the movement of Pilates into your body. If you have more time available we recommend three sessions a week to see a faster transformation. 

At Fluidform we see younger clients on a case by case basis, always starting with an Initial Consultation or referral. We currently have children as young as 12 attending our studios. 

Fluidform at Home's website (hereinafter referred to as the “Website”) is designed to provide you with high quality video of fitness classes, strength and stretch routines, foundational moves, information about fitness and bring together a community of people that are interested in Pilates. This Website is not directed to persons under eighteen (18) years of age. The Website is owned by Fluidform at Home.

Safety Disclaimer

Physical exercise, in all of its forms and with or without the use of equipment such as blocks, straps or any other equipment that may be suggested by a Fluidform at Home Pilates instructor, is a strenuous physical activity. Accordingly, you are urged and advised to seek the advice of a physician before beginning any physical exercise regimen, routine, program or using any suggested equipment, shown in any of the video clips on the Website. Fluidform at Home is not a medical organisation and its instructors or staff cannot give you medical advice or diagnosis. All suggestions and comments relating to the use of equipment, poses, moves and instruction are not required to be performed by you and are carried out at your election while viewing Fluidform at Home videos. Nothing contained in this Website should be construed as any form of such medical advice or diagnosis.

By using the Website you represent that you understand that physical exercise involves strenuous physical movement, and that such activity carries the risk of injury whether physical or mental. You understand that it is your responsibility to judge your physical and mental capabilities for such activities. It is your responsibility to ensure that by participating in classes and activities from Fluidform at Home, you will not exceed your limits while performing such activity, and you will select the appropriate level of classes for your skills and abilities, as well as for any mental or physical conditions and/or limitations you have. You understand that, from time to time instructors may suggest physical adjustments or the use of equipment and it is your sole responsibility to determine if any such suggested adjustment or equipment is appropriate for your level of ability and physical and mental condition. You expressly waive and release any claim that you may have at any time for injury of any kind against Fluidform at Home, or any person or entity involved with Fluidform at Home, including without limitation its directors, principals, instructors, independent contractors, employees, agents, contractors, affiliates and representatives.

Limitation on Liability

In no event shall Fluidform at Home, its officers, directors, employees, or agents, be liable to you for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever resulting from any (I) errors, mistakes, or inaccuracies of content, (II) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the Website, (III) any unauthorised access to or use of Fluidform at Home secure servers and/or any and all personal information and/or financial information stored therein, (IV) any interruption or cessation of transmission to or from the Website, (V) any bugs, viruses, Trojan horses, or the like, which may be transmitted to or through the Website by any third party, and/or (VI) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available via the website, whether based on warranty, contract, tort, or any other legal theory, and whether or not the Fluidform at Home is advised of the possibility of such damages. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction. You specifically acknowledge that Fluidform at Home shall not be liable for content posted by users or the defamatory, offensive, or illegal conduct of any third party and that the risk of harm or damage from the foregoing rests entirely with you. Any reference to a person, entity, product, or service on this Website does not constitute an endorsement or recommendation by Fluidform at Home or any of its employees. Fluidform at Home is not responsible for any third party content on the Website or third party web page accessed from this Website, nor does Fluidform at Home warrant the accuracy of any information contained in a third party website or its fitness for any particular purpose. No communication of any kind between you and Fluidform at Home or a representative of Fluidform at Home s shall constitute a waiver of any limitations of liability hereunder or create any additional warranty not expressly stated in the terms of use. Fluidform at Home reserves the right to remove any material posted on the Website that it determines in its sole discretion is violative of any law or right of any person, infringes the rights of any person, or is otherwise inappropriate for posting on the Website

Fluidform at Home is a subscription program with 3, 6 and 12 month membership options.
Once subscribed you will be automatically charged to your chosen method of payment on the monthly anniversary of your sign up.
After your 3, 6 or 12 month sign up period has passed, you can cancel at any time by logging into your account. Otherwise you will continue on a month to month basis until you decide to cancel your subscription.
You can stream the workouts on demand during your subscription period. You must have access to the internet to stream the workouts.

We offer three different subscription terms - 3, 6 and 12 months. Once your subscription term ends your membership rolls over to a month to month commitment.

We allow cancellations if you request to cancel by email within 48 hours of signing up. If your equipment pack hasn't been sent out you will be refunded your membership sign up fee less a $5 admin charge. If your equipment pack shipping process has been initiated you will need to pay a minimum of $49 in total to cancel.

All Fluidform at Home subscriptions are billed monthly to your nominated credit card or debit card details via our secure online payment. An upfront payment using your credit card, debit card or bank transfer can be made upon request by emailing ffah@fluidform.com.au. An upfront payment requires the full payment of your elected subscription period, made prior to commencing your subscription. All subscriptions purchased upfront are subject to our usual terms as a recurring subscription. Once your subscription period has ended, you will be charged on a monthly basis until you elect to cancel.

After your 3, 6 or 12 month sign up period has passed, you can pause or cancel your subscription via the Manage Subscriptions option in your account. If you do not cancel your subscription, you will continue to be automatically charged each month until you choose to cancel.

To cancel login to your account and then select the head icon in the main navigation bar and then choose ‘Manage Subscriptions’. Select Cancel subscription to end your current subscription. 

FFAH allows you to pause your subscription for up to 8 weeks in every 12 month period. Pauses are made in weekly blocks and once all of your weekly blocks have been applied the pause option will no longer be available. Pausing will automatically renew at the end of 12 months. Please note that pausing shifts your date of payment by the number of weeks paused for. 

To pause login to your account and then select the head icon in the main navigation bar and then choose ‘Manage Subscriptions’. Select the number of weeks you would like to pause for and press confirm. 

Yes, we have a specific beginner program for you to follow, no Pilates experience is necessary. To get started please consult the Beginner Flow document, which will guide you in the workout calendars to complete. If you require more advice, reach out to us via the website and we will be happy to help.

There are currently over 100 different workouts in the program, arranged into challenge guides to help you get the most out of your subscription. 

The workouts vary in length from 5 minutes to 40 minutes, the challenges will guide you on the best combination of workouts to complete each day.

If this is your first pregnancy or a second pregnancy following an uneventful delivery, you are fit and healthy and have been given approval from your doctor to exercise, then we are happy for you to follow our prenatal workouts. We recommend following only the prenatal calendars after 12 weeks of pregnancy.

Our prenatal calendars are designed to take into account that there are some exercises that need to be avoided, specifically chest lifts as these place increased pressure on the abdomen and any movement that causes excessive strain in the pelvis such as sliding the legs in and out. As always, listen to your body and during this special time be careful not to over-exert yourself when exercising. If you need any more information or direction then please let us know.

If you have been given the all clear to exercise from your medical practitioner and you also have 1-2 fingers or less separation you are fine to follow the Postnatal Flow.

Please make sure you complete the Postnatal Flow in full before moving onto any other workouts or challenges. 

Please be aware that you may not have the strength to make it through the entire workouts yet but with time you will build your strength. If you feel any strain in your lower back or groin area throughout these exercises please take a rest. Listen to your body and be kind to it throughout your post natal exercises journey.

Please be aware that when you first start exercising again after birth, you may not have the strength to make it through the entire workouts yet but with time you will build your strength. If you feel any strain in your lower back or groin area throughout these exercises please take a rest. Listen to your body and be kind to it throughout your postnatal exercise journey.

FFAH is available worldwide. It is an online Pilates workout that can be viewed anywhere, anytime. You require internet access to stream the workout videos.

When you sign up to FFAH we post you your free FFAH equipment pack, which contains equipment for you to use in the workouts. Some workouts require no equipment, and some workouts allow for additional optional equipment. Selected additional equipment can be purchased via our online store.

FFAH also includes a selection of Reformer workouts for those clients that have access to a Pilates Reformer machine.

Some tips for your FFAH equipment:
- Use the enclosed straw to inflate your ball, and seal with the plug provided. Aim to inflate the ball enough that it is round, but still has a small amount of give. Some workouts will ask you to reduce the inflation of the ball.

- Your sliding discs have two sides, place the soft foam-covered side facing down on wooden floors and tiles, place the hard side facing down on carpet and rugs.

We will endeavour to ship your FFAH equipment pack to you within 48 hours of signup. It will be mailed via Express Post within Australia. On the occasions when we do not have the equipment pack in stock the website will advise you of this on sign-up, your order will be fulfilled as soon as possible.

Yes, the FFAH equipment pack can be sent anywhere in the world. For international shipment please allow up to three weeks delivery. 

Due to Covid-19, there are some countries we are unable to ship to at this time. Click here to find out which countries we can ship to.

Each customer only gets one equipment pack, sent when they first sign up. If they subsequently cancel then reactive their account they do not receive a second pack. 
If you need a new pack, then they can be purchased through our shop.

The contents of our equipment packs are designed for regular use to enhance your workouts and bring the in-studio feel to your home. Over time, this will lead to standard wear and tear. If you wish to replace your equipment, all items may be purchased via our online store. We do not replace any equipment that has broken as a result of standard reasonable wear and tear. 

Any items that arrive faulty or damaged will be replaced. Please contact our customer service team within 14 days of receiving the equipment to request a replacement. Please note: visual evidence of the faulty / damaged equipment and your original purchase receipt may be requested. 

Our workouts are arranged into Calendars that provide a motivational focus for a period of approximately 4 weeks, viewing the relevant calendar will enable you to see the suggested program of daily workouts for that period. Our Flow system is advice for you on which calendars to complete in which order. Choosing the Flow appropriate to you (Beginner, Intermediate, Advanced, Prenatal, Postnatal) will guide you into the appropriate flow of calendars.

We are excited to have so many of our beautiful studio clients sign up for FFAH. The best way to use the monthly workout calendar is to follow it exactly as prescribed and skip the suggested work out on the days that you visit the studio. If you are training towards a goal or want to push yourself a little more, you can follow the calendar exactly and double up on the days you are in the studio. 

Make sure that you are using the exact same email address that you used to subscribe with. Double check the spelling to ensure no mistakes.

- If you have forgotten your password please use the ‘Forgot Password’ link on the login page.
- If that doesn't work, relaunch your browser and try again.
- If that doesn't work, please contact us to troubleshoot further.

Desktop - You can cast it to Chromecast if you're viewing the site in the Chrome Browser on your Desktop

Android - You can choose to cast your device screen from the Google Home app.

iOS - Apple has disabled Chromecast from Chrome browser because it is a Google feature. You can cast your device screen using Apple Airplay if you have Apple TV.

When your card declines you will be notified and then it will automatically try to process payment within the next 24 hours. Please put additional funds onto your card and then wait for the payment to try and process again. If you need to change cards please login to your account and change the card. 

Swiss ball size is determined by height. When seated on the ball, hips and knees should be parallel to the floor (or hips slightly higher - never lower - than knees). You might need a larger ball if your legs are proportionally long for your height. 

If in doubt, buy the larger ball and, if necessary, adjust the diameter by inflating it to less than maximum size.

Your HeightBall Size (max. height/diameter):
4'8" to 5'3" 55cm (21 in.)
5'3" to 6'0" 65cm (25 in.)
6'0" to 6'7" 75cm (29 in.)

Yes, we ship anywhere in the world.
Rates will depend on your location.

Due to Covid-19, there are some countries we are unable to ship to at this time. Click here to find out which countries we can ship to.

Subscription Refunds

We offer a partial refund to your subscription if you request to cancel within 48 hours of signing up. If your equipment pack hasn't been sent out you will be refunded $44. If your equipment pack shipping process has been initiated you will be refunded $20. 

If your refund is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Merchandise and Equipment Returns and Exchanges

All sales are final however we accept size exchanges for apparel and offer refunds for any faulty equipment purchases. You have ​14​ calendar days to return or exchange an item from the date you received it.

To be eligible for a return or exchange, you must email us to notify that you are returning the item and specify if you would like to return or exchange it. Your item must be unused and in the same condition that you received it. Your item must be in the original packaging and you must provide proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund/exchange after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies. If you have requested an exchange we will ship your replacement article upon receiving the item.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non​refundable. We recommend using a tracked shipping method to return your item, and we accept no responsibility for returned items until they are delivered to us. If you have any questions on how to return your item to us, please contact us.